Refund & Return Policy

Shipping Policy

Shipping Policy

Handmade, with Care
Every bracelet is hand-strung by Bobby himself, one at a time — no factories, no assembly lines. That means your order is made specifically for you, but it also means production can take a little longer than mass-produced jewelry. Thank you for your patience while he gets your bracelet just right.

Estimated Delivery Times

  • United States: 7–12 business days
  • Australia: 10–14 business days
  • Other regions: please contact us at sarra@helpmilo.com for an estimate

These timeframes include both production and shipping. Delivery times are estimates, not guarantees, and may occasionally run a bit longer during high-demand periods.

Order Tracking
Once your bracelet ships, you'll receive a confirmation email with tracking information so you can follow its journey to you.

Questions About Your Order
If it's been longer than the estimated window and you haven't heard from us, reach out at sara@helpmilo.com — we're happy to check in on your order.

Your questions, answered

Everything You Want to Know About Milo & Your Order

Can I donate without buying a bracelet?

Absolutely. You can contribute directly to Milo's care right here: https://helpmilo.com/products/help-milo-1 — every dollar goes straight toward his treatment. 🐾

Is this real?

Yes, completely. Milo is a real golden retriever and this is a real family doing everything they can to save him. Every bracelet sold goes directly toward his surgery and treatment costs.

Where does the money go?

Every purchase goes toward Milo's lymphoma treatment. Sara and her son Noah are managing his care, and every dollar brings them closer to giving Milo a fighting chance.

Who makes the bracelets?

Each bracelet is handmade with care. Because they're made by hand, they take a little longer to produce — but that's what makes them special.

How long will shipping take?


Bracelets are handcrafted and ship from Ohio, USA. Please allow 3–5 business days for production, then 5–10 business days for US delivery. International orders can take 10–21 business days.

How do I know Milo is okay / what happens next?

We post updates on Milo's progress regularly. Follow along — every purchase you make is part of his story.

What is The Golden Hope Bracelet?

The Golden Hope Bracelet is a handmade tiger eye wood bracelet — beautiful on its own, but carrying something bigger. Every bracelet sold goes directly toward Milo's lymphoma surgery. You're not just wearing a bracelet. You're part of the reason he makes it. 🐾

Help Milo Now!