Shipping & Refunds/Returns

Shipping Policy

Every bracelet is made by hand — and that takes love and time.

Because each Golden Hope bracelet is handcrafted, please allow 3–5 business days for your order to be made and prepared before it ships.

Shipping times after dispatch:

  • United States: 5–10 business days
  • International: 10–21 business days

We ship from Ohio, USA.

Please note: These are estimates, not guarantees. Occasionally things take a little longer — especially during busy periods. We appreciate your patience more than you know.

Refund & Return Policy

We put our heart into every bracelet we send. If yours arrives damaged or something isn't right, please reach out to us at helpmiloco.com within 7 days of receiving it and we'll make it right — no questions asked.

Because each piece is made to order, we're unable to accept returns or exchanges for other reasons.

Thank you for understanding — and thank you for being part of Milo's story. 🐾

Your questions, answered

Everything You Want to Know About Milo & Your Order

Can I donate without buying a bracelet?

Absolutely. You can contribute directly to Milo's care right here: https://helpmilo.com/products/help-milo-1 — every dollar goes straight toward his treatment. 🐾

Is this real?

Yes, completely. Milo is a real golden retriever and this is a real family doing everything they can to save him. Every bracelet sold goes directly toward his surgery and treatment costs.

Where does the money go?

Every purchase goes toward Milo's lymphoma treatment. Sara and her son Noah are managing his care, and every dollar brings them closer to giving Milo a fighting chance.

Who makes the bracelets?

Each bracelet is handmade with care. Because they're made by hand, they take a little longer to produce — but that's what makes them special.

How long will shipping take?


Bracelets are handcrafted and ship from Ohio, USA. Please allow 3–5 business days for production, then 5–10 business days for US delivery. International orders can take 10–21 business days.

How do I know Milo is okay / what happens next?

We post updates on Milo's progress regularly. Follow along — every purchase you make is part of his story.

What is The Golden Hope Bracelet?

The Golden Hope Bracelet is a handmade tiger eye wood bracelet — beautiful on its own, but carrying something bigger. Every bracelet sold goes directly toward Milo's lymphoma surgery. You're not just wearing a bracelet. You're part of the reason he makes it. 🐾

Help Milo Now!